The buyer accepts WEWE terms and conditions when placing an order. WEWE reserves the right to adjust or amend its Ts&Cs at any time.
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email and booking reference number.
Customer will be informed of the parcel tracking number as soon as dispatch is confirmed.
The customer is responsible for the information provided at the time of ordering. The customer has a duty to check that the compulsory personal information provided is accurate and comprehensive. Should any errors arise due to information provided by the customer, WEWE would not be held responsible if it is not possible to deliver the product.
The transportation risks are accepted by the customer, who will have to address any complaints to the relevant postal services or courier
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.
To return your product, you should mail your product to: 85 Regent Road, Unit 5 8005 Sea Point. Cape Town, RSA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded, unfortunately sale items cannot be refunded
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
85 Regent Road, Unit 5 8005 Sea Point. Cape Town, RSA
The provision of goods and services by WEWE is subject to availability. In cases of unavailability, WEWE will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0 % administration fee, warranties, etc.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary
Any orders coming from South Africa and delivered outside of this territory may be subject to taxes and/or customs duties when the parcel reaches its destination. These customs duties or taxes (e.g. local VAT) are the customer’s expense and responsibility.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected].
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
WEWE shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the WEWE bank account, the details of which will be provided on request.
Card transactions will be acquired for WEWE via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details will be stored by WEWE separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
WEWE takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
This website is governed by the laws of South Africa and WEWE chooses as its domicilium 85 Regent Road, Unit 5 8005, Sea Point, Cape Town, RSA citandi et executandi for all purposes under this agreement, whether in respect ofcourt process, notice, or other documents or communication of whatsoever nature.
WEWE may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by WEWE CAPE TOWN (private company) based in South Africa trading as WEWE and with registration number 2015/342006/07 and Cristina Mangas (Owner).